Our client in Naperville, IL, is actively seeking a Customer Service Representative to join their dynamic team. This prominent consumer gift company specializes in creating personalized and meaningful gifts, making every moment memorable. If you're a Customer Service Representative eager to return to the workforce, this role is perfectly suited for you!
Customer Service Representative Responsibilities:
- Answer incoming calls and respond to customer emails in a call center environment
- Provide product, service, order-status and account information to customers
- Process orders, resolve billing issues, exchange or return merchandise and adjust customer accounts accordingly
- Research, identify and resolve customer complaints while maintaining detailed documentation and record keeping
- Identify and escalate unresolved customer issues to management for further investigation
- Follow up with customers to confirm appropriate changes were made
Customer Service Representative Requirements:
- 1+ year of experience working with customers, preferably in a call center
- Associate's degree preferred, or high school diploma (or equivalent) with customer service experience will be considered
- Must be able to work between the hours of 10:00 AM – 9:00 PM on weekdays and one weekend day from 8:30 AM – 5:00 PM
- Working knowledge of Microsoft Office, general computer skills and basic typing skills
- Proven customer specialist experience: active listening, customer-focused, professional telephone manner, interact positively and effectively with customers, multi-task in a fast-paced environment
- Be a positive coworker: work well in a team environment, collaborate, bring a positive attitude, be reliable and dependable, willing to support others and contribute to an overall positive culture
- Must be comfortable working onsite
This position is attracting top talent and will move quickly. If you are looking to further your career as a Customer Service Representative and want to work with a talented team at a growing company, please apply today!
Thank you,
Ariel Greene
Project Manager – Office Services & Customer Service
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
