Are you customer service professional who enjoys talking with customers over the phone and helping them get the right products? If so, we invite you to apply for the open Customer Care Advocate position with our client, a leading retailer based in Lockport, IL. This position will give you the opportunity to work on a talented team at a growing company and further your career!
Customer Care Advocate Responsibilities:
- Answer routine customer inquiries (calls and cases) regarding products, price quotes and availability
- Process and enter large volumes of customer orders and sample order requests in the system
- Answer phones, chats and cases to create orders and problem solve
- Respond to customer follow up from phone calls, chats and cases
- Manage held order workbench for orders created
- Review and manage PO entry in Salesforce
- Effectively resolve and respond to open Salesforce cases
- Track orders for shipment
- Send invoice copies
- Process catalog requests and requests to be removed
- Perform other duties as requested to support the business
Customer Care Advocate Requirements:
- High School diploma or GED required
- 2+ years of previous experience in a fast-paced, high-volume call center environment
- Strong familiarity with computer systems such as MS Office, ERP, Salesforce and CRM systems
- Previous order entry experience
- Ability to work independently to solve problems and deescalate customer issues and complaints
- Ability to prioritize multiple tasks
- Interpersonal effectiveness and strong verbal and written communication skills
If this position is of interest to you, please apply today!
Thank you,
Ariel Greene
Project Manager- Office Services & Customer Service
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
