This role is a Contract opportunity with the potential for extensions/conversion, and the job seeker must be based and able to work on-site in the Greater Chicago Area in order to be considered for this position.
Important note: we cannot support C2C employment for this search.
Incident Analyst Responsibilities:
- Ensure timely communication and updates to key stakeholders during major incidents
- Participate in and occasionally lead root cause analysis meetings to review major and recurring incidents, identify improvement areas, assign corrective actions and track their completion
- Develop and maintain policies, procedures and documentation for incident and problem management tools
- Create metrics and reports to evaluate the success of corrective actions in reducing incident resolution times and overall incident frequency
- Collaborate with internal and external support teams to meet incident and problem management requirements
- Monitor adherence to incident and problem management processes and service level expectations (SLEs), escalating issues as necessary
- On occasion, you will be expected to participate in a 24/7 on-call rotation to manage major incidents and restore normal service operations in collaboration with cross-functional partners
Incident Analyst Requirements:
- 3+ years of well-rounded, Global/Enterprise work experience performing Incident, Change and/or Problem Management and Support
- ITILv4 Certification and a demonstrated knowledge of ITIL Best Practices
- Ability to perform Incident/Problem/Change Management tasks for various lines of business
- Bachelor's Degree in Computer Science or equivalent work experience
If you are interested in this opportunity and meet the qualifications, please apply today!
Thank you,
Branden Luna
Team Lead – Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
