The Customer Operations Manager’s primary responsibility is to provide high level B2B support for clients as well as overseeing the life cycle of an order from beginning to end. This person will also be responsible for the leadership and development of two other Client Services Specialists.
Customer Operations Manager Responsibilities:
- Manage Client Service Team guiding in the processing sales orders, purchase orders, onboarding new customers and daily communication with customers
- Utilize interpersonal relationships and communication skills to build rapport with clients allowing for clear communication from start to finish
- Collaborate and communicate with internal teams and customers on a regular proactive basis, including, daily, weekly and/or monthly meetings
- Oversee client escalation issues
- Collaborate closely with Sales to support customers for new product commercialization rollouts
- Implement and manage floor stock agreements with customers
- Keep updated live reporting from Co-Packer regarding production timelines
- Communicate with internal Distribution Center to ensure product is shipped and received properly by the customer
- Oversee 2 direct reports
Customer Operations Manager Requirements:
- Bachelor’s degree or related work experience
- Experience working in B2B
- Leadership experience (management, leading teams, coaching, mentoring, etc.)
- ERP and CRM experience required
- Ability to work with cross-functional teams (Sales, Operations, Quality, R&D)
- Strong written and verbal communication skills
- A problem solver with the ability to develop dynamic solutions
If you feel you possess the above requirements and skills, please apply today!
Thank you,
Allison Sachnoff
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
