Call Center Representative Responsibilities:
- Deliver outstanding customer service by handling phone calls and emails in a professional manner
- Resolve customer issues effectively and efficiently
- Maintain and update customer account information in the internal system
- Meet and exceed performance goals, quotas and metrics
- Accurately document and address customer inquiries and concerns
- Ensure a positive customer experience by providing timely and courteous support
Call Center Representative Requirements:
- 1+ year of experience in a phone-based role (telemarketing, call center, collections or customer service preferred)
- Excellent communication skills (both oral and written)
- Strong attention to detail and problem-solving abilities
- Ability to work independently while contributing to team success
- Strong multitasking skills and adaptability in a fast-changing environment
- Basic proficiency in Microsoft Office Suite and experience with CRM systems is a plus
This is a great opportunity for individuals looking to gain customer service experience while working onsite in Chicago. If you meet the qualifications and are looking to grow with a reputable company, we encourage you to apply today!
Thank you,
Alyssa Lanzon
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
