This would be working 100% onsite, in Schaumburg, IL. The schedule would be from 3pm-9pm.
2nd Shift Call Center Agent Responsibilities:
- Answer inbound customer calls in a professional and courteous manner
- Resolve customer issues by providing accurate information and offering solutions
- Document customer interactions in the system
- Escalate unresolved issues to appropriate departments as needed
- Stay up to date with product and service knowledge
- Meet or exceed call handling and quality standards
2nd Shift Call Center Agent Requirements:
- High School Diploma or equivalent
- Prior customer service or call center experience preferred
- Strong communication and active listening skills
- Ability to handle high-volume calls and multitask
- Proficiency with computers and CRM systems
- Availability to work 2nd shift hours, including weekends if needed
If you are interested in this opportunity and meet the qualifications, please apply today!
Thank you,
Jack Mikolajczyk
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
