Customer Service Representative Responsibilities:
- Manage transportation logistics using a Transportation Management System (TMS)—track shipments, update events, and resolve delivery issues in real time
- Deliver top-notch customer service by handling inquiries via phone and email, ensuring quick and effective resolutions
- Accurately process and upload customer paperwork to maintain compliance and efficiency
- Assist with carrier sourcing and compliance, supporting smooth freight operations
- Collaborate with sales and customer service teams to streamline logistics and enhance customer experience
- Conduct basic analytics and data gathering to support operational decision-making
- Maintain organized customer records for compliance and internal tracking
Customer Service Representative Requirements:
- 1+ years of experience in a brokerage (required) OR corporate customer service experience in a fast-paced environment
- Internship experience in carrier sales, dispatch, freight brokerage, or related fields will be considered
- Strong communication skills and the ability to problem-solve under pressure
- Proficiency in Microsoft Excel; familiarity with TMS/logistics software is a plus
- Detail-oriented, highly organized, and a self-starter who takes initiative
- Availability for second-shift hours (hybrid flexibility to work both remotely and in-office)
If you're looking to grow your career in logistics with a dynamic, industry-leading company, we encourage you to apply!
Thank you,
Jessica Black
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
