Contact Center Agent Responsibilities:
- Sell home warranty and energy-related products and services to residential and commercial customers following quality standards, scripting processes and procedures as trained and documented in the company policy and procedure manual
- Navigate systems efficiently and enter data accurately while resolving customer needs
- Maintain thorough understanding and knowledge of claims and transfer processes. Adept at communicating the benefits of their suite of products and services
- Communicate and comprehend the product and service sales process when following up with customers on enrollment errors
- Possess excellent interpersonal skills, diplomacy and patience while interacting with customers, peers, management and other departments. Comfortable with receiving coaching feedback and monitoring of calls
- Create and maintain personal/team sales goals daily, weekly and monthly
- Maintain and exceed client and customer expectations through professional telephone interaction on inbound and outbound calls
- Demonstrate a personal commitment to promoting and providing exceptional customer service
Contact Center Agent Requirements:
- Bilingual in Spanish
- 1+ year experience in Sales or Customer Service
- Previous work experience in a fast-paced Call Center environment preferred
- Experience with direct or suggestive selling preferred
- Strong attention to detail with ability to multitask while speaking with a customer on the phone
- Motivation for sales, adhering to set computer guided scripts and procedures
- Excellent verbal and written communications skills, effective listening skills and ability to identify needs through phone conversation
This position is attracting top talent and will move quickly. If you are looking to further your career as a Bilingual Contact Center Agent and want to work on a talented team at a growing company, please apply today!
Thank you,
Ariel Greene
Project Manager- Office Services & Customer Service
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
