As a Bilingual Customer Support Specialist, you will be the primary point of contact for the organization’s largest clients. During the busy benefit enrollment season, your support will be essential in ensuring client satisfaction and smooth operations. This role offers a pathway to long-term growth and potential promotions within the company.
Bilingual Customer Support Specialist Responsibilities:
- Handle a high volume of inbound calls from clients, providing assistance and support throughout the benefit enrollment process
- Independently manage the enrollment or benefit change process for clients
- Troubleshoot any issues related to benefit software to ensure client access and satisfaction
- Review and distribute electronic communications for clients accurately and efficiently
- Document and resolve any issues related to enrollment access or administration processes
Bilingual Customer Support Specialist Requirements:
- Bachelor’s degree preferred
- Must be bilingual/ fluent in Spanish
- Previous experience in customer service or client support over the phone is preferred
- Call center experience is a plus
- Interest in human resources or the benefits enrollment process
- Financial experience is a plus but not required
- Strong oral and written communication skills
- Excellent attention to detail
- Ability to type and enter data accurately and efficiently
- Professional communication skills
This is a great opportunity for individuals eager to build their customer service skills while working onsite in a dynamic setting. If you meet the qualifications and are looking to grow with a reputable company, we encourage you to apply today!
Thank you,
Alyssa Lanzon
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here
