Bilingual Patient Account Representative Responsibilities:
- Provide exceptional customer service through friendly and professional communication with patients and internal teams
- Respond to patient inquiries via phone and email in a timely, courteous manner
- Use computer systems to manage patient accounts, troubleshoot issues, and track information
- Research insurance portals, verify benefits, and resolve billing inquiries
- Analyze account activity, determine accurate balances, and explain them clearly to patients
- Resolve patient concerns by identifying the best solutions
- Perform additional tasks as needed to support our team and patients
Bilingual Patient Account Representative Requirements
- High school diploma or equivalent
- 2+ years of relevant experience or training
- Strong knowledge of medical terminology, insurance guidelines, and explanation of benefits
- Familiarity with complex claim denials
- Excellent communication skills—in both English and Spanish
- Highly organized, able to multitask and meet deadlines in a fast-paced environment
- Self-motivated, dependable, and thrives in a collaborative setting
- Tech-savvy with experience using standard office equipment
- Familiarity with Nextgen PM, Acumen, and/or Epic is highly preferred
Bring your dedication, bilingual skills, and healthcare expertise to a team that values integrity, flexibility, and putting patients first.
Thank you,
Ariel Greene
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
