Our client is seeking a Call Center Agent to assist customers in navigating their software platform and services. This role requires someone who excels in a fast-paced, metrics-driven environment and will be rewarded for their efforts through performance-based growth opportunities and recognition.
Call Center Agent Responsibilities:
- Assist customers with inquiries via inbound and outbound calls
- Guide users through troubleshooting steps, helping resolve account and software-related concerns
- Work with customers to answer questions, resolve concerns, and provide exceptional service
- Assist with account management, processing payments, and following up on pending issues
- Support various departments by handling overflow calls and addressing customer escalations
- Manage email correspondence to ensure customer satisfaction and timely resolutions
Call Center Agent Requirements:
- 2+ years of call center experience required
- Strong communication and problem-solving skills
- Ability to thrive in a fast-paced, metrics-driven environment
- Comfortable navigating multiple systems and software platforms
If you're looking for a long-term career in an innovative, tech-driven company, apply today!
Thank you,
Jessica Black
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
