Collections Representative Responsibilities:
- Contact customers by phone, email, or mail to collect overdue payments on accounts
- Maintain and update customer account records, including payment history and contact details
- Negotiate payment arrangements or settlements with customers in accordance with company policies
- Provide outstanding customer service by addressing questions, concerns, and payment-related issues in a professional manner
- Document all communications and collection actions taken in the system
- Follow up with customers to ensure timely payments or payment plans are being adhered to
- Monitor and track overdue accounts and escalate delinquent accounts as needed
- Collaborate with other team members and departments to resolve customer issues and ensure accurate account balances
- Stay updated on company policies, procedures, and relevant regulations
- Meet or exceed individual and team collection goals and targets
Collections Representative Requirements:
- High school diploma or equivalent required; associate degree or higher preferred
- 1+ experience in a collections role required
- Strong communication skills, both verbal and written
- Ability to negotiate and problem-solve effectively
- Detail-oriented with the ability to manage and organize multiple accounts simultaneously
- Ability to work independently as well as part of a team
- Proficiency with computer systems and Microsoft Office Suite (Excel, Word, Outlook)
- Strong interpersonal skills and ability to remain professional and calm in difficult situations
- Bilingual (Spanish/English) is a plus, but not required
If you are interested and meet the qualifications above, we invite you to apply for the Collections Representative position today.
Thank you,
Ryan Quinn
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
