The Contact Center Representative will be responsible for addressing and resolving member problems and complaints, explaining and recommending/upselling products and services, processing financial transactions and delivering service to both internal and external members that are in alignment with the organization.
Contact Center Representative Responsibilities:
- Deliver service to both internal and external members that are in alignment with the credit union’s service promises
- Meets all established sales and service goals
- Possess adequate product knowledge as measured by the annual product knowledge certification assessment
- Explain and recommend credit union products and services
- Provide general account information
- Provide information on new and on-going promotions
- Address and resolve member problems and complaints
Contact Center Representative Responsibilities:
- 2+ consecutive years of experience working for a Bank/Credit Union
- 2+ consecutive years Customer Service experience
- Must have strong verbal and written communication; must be conversational
- Must be comfortable upselling financial products and services
- Extremely resourceful and able to problem solve
- Ability to provide exceptional customer service consistently
If you are interested in this opportunity and meet the qualifications, please apply today!
Thank you,
Emily Schact
Team Lead
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
