As a Customer Experience Specialist, you will be the voice of the company, ensuring every customer interaction is seamless, professional, and solutions driven. This is an exciting opportunity to work with an innovative financial brand that values expertise, customer care, and career growth.
Customer Experience Specialist Responsibilities:
- Handle inbound and outbound calls, providing high-quality customer service
- Assist with account inquiries, transactions, and financial troubleshooting
- Maintain and exceed QA and compliance standards
- Document customer interactions and escalate complex cases as needed
- Collaborate in a fast-paced, team-oriented environment
Customer Experience Specialist Requirements:
- At least two years of call center experience, with a track record of meeting QA standards
- Background in financial services, including banking, fintech, or related industries
- Strong verbal and written communication skills
- Ability to navigate multiple systems and processes efficiently
- Customer-focused mindset with problem-solving abilities
Customer Experience Specialist Benefits:
- Competitive pay with performance incentives
- Hybrid work model with both in-office and remote flexibility
- Career growth opportunities within an expanding financial services firm
- Collaborative and fast-paced startup environment
- Comprehensive benefits package, including health coverage, 401k, and paid time off
If you're passionate about delivering top-tier customer experiences and thrive in a dynamic, growth-oriented environment, we want to hear from you! Apply today and take the next step in your career with this exciting opportunity.
Thank you,
Blake Vogelhuber
Unit Manager – Office Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
