Customer Order Manager Responsibilities:
- Manage assigned territory partnering with Manufacturer’s Representatives and the Sales team
- Learn and understand complex equipment configurations ensuring order accuracy and support of Sales, Manufacturer Representatives and Dealers
- Review all orders for correct configuration, prices, ship dates and inventory availability
- Process accurate orders same-day and continuously manage and own the Territory Order Log report
- Support the sales process, including coordinating needs of End Users, Equipment Dealers, Manufacturer Representatives, Regional Sales Managers and Regional Sales Directors
- Monitor, log, prioritize and dispatch pre-site, commissioning and installation for equipment installations and chef training for the assigned territory
- Create, update and publish weekly SAP forecasting reports to Regional Sales Managers and Directors with current order status
- Attend monthly regional meetings and provide feedback to the sales team on order status detailing ship dates, requirements to ship, site survey status/results and any changes impacting ship dates
- Partner with Regional Sales Managers and Directors in accomplishing required monthly territory forecast goals
- Partner with the Distribution Center to ensure orders are shipped on required ship dates and delivery notes are sent within the shipping requirements
- Comprehend and adhere to order process corporate authorization guidelines
- Answer telephones, address issues and complaints or re-direct customers as needed
Customer Order Manager Requirements:
- High School Diploma or GED required; Associate degree preferred
- 7+ years customer service experience required
- Experience in Salesforce CRM a plus
- Experience in SAP strongly preferred, or Oracle, AS400 or JD Edwards ERP systems at a minimum
- Must have excellent organizational and time management skills
- Proficient computer skills: MSWord, Excel and Outlook
- Display a positive attitude, strong work ethic, energetic initiative and self-motivation to complete assigned work and meet goals
- Able to work in fast-paced team environment as well as independently
- Experience in a high-volume inbound and outbound call center environment with computer input while taking calls is preferred, with proven multi-tasking ability
- Able to understand, support and follow company policies and procedures
- Inventory and Logistics experience is strongly preferred
If you feel that you meet these criteria, please apply today!
Thank you,
Ashly Wheatland
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
