Customer Service Representative Responsibilities:
- Manage sales orders for retailers, key accounts and distributors
- Ensure EDI and B2B orders transmit accurately
- Allocate products for key accounts
- Process all required transactions within 3rd party portals
- Manage and respond to a high volume of daily emails
- Build and maintain strong relationships with customers
- Review customer scorecards and fill rates, implementing improvements as needed
- Manage foreign to US orders and coordinate shipments with the overseas office
- Generate export shipping documentation
- Collaborate with internal teams to resolve shipping errors and RMAs
- Direct communication with customers to uphold on-time delivery standards
- Review production plans and communicate relevant information to customers and Sales
- Monitor various reports to ensure timely order flow
- Attend internal and external meetings as required
- Perform other duties as assigned
Customer Service Representative Requirements:
- 1+ years of customer service experience preferred
- Strong written and oral communication skills
- Critical thinking skills and a customer-focused approach to problem solving
- Intermediate Excel skills, including working knowledge of V/X Lookup formulas
- Ability to manage multiple tasks and strong time management skills
- Demonstrated ability to work collaboratively in a team environment
- Proficiency in Microsoft Word and Outlook
If the role of Customer Service Representative interests you, please apply today!
Thank you,
Kelci Benton
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
