LaSalle Network is hiring a Customer Service Manager to lead our customer experience strategy for a growing manufacturing client. This high-impact role oversees both the Customer Service and Quoting teams, driving performance, operational excellence, and cross-department collaboration. We’re looking for a strong leader who thrives in fast-paced environments and is passionate about delivering exceptional service from first inquiry to final delivery.
Customer Service Manager Responsibilities:
- Lead and develop the Customer Service and Quoting teams to ensure accurate, timely, and customer-focused communication.
- Monitor key metrics (response time, quote turnaround, delivery updates) and implement continuous improvements.
- Align with Sales, Engineering, and Production to create seamless handoffs and enhance customer satisfaction.
- Standardize processes and tools to scale service delivery and efficiency.
- Resolve escalated issues quickly and professionally.
- Oversee quoting operations to ensure pricing accuracy and consistency.
- Identify automation and technology enhancements to improve the customer journey.
- Train and develop team members to elevate service capabilities.
- Support post-merger integration to maintain a consistent customer experience.
Customer Service Manager Requirements:
- Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
- 5+ years of leadership experience in customer service or sales operations, ideally in electronics or PCB manufacturing.
- Proven ability to build and lead high-performing teams.
- Strong knowledge of CRM systems, ERP platforms, and quoting tools.
- Excellent communication, organizational, and conflict-resolution skills.
- Data-driven mindset; experience with Lean or Six Sigma is a plus.
This is an exciting opportunity to make a lasting impact and shape the future of a customer-first organization. Apply today to join a team that values innovation, quality, and collaboration.
Kaylyn Nagle
Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
