Field Services Project Coordinator

LaSalle Network has partnered with a growing and ambitious MSP seeking a dynamic and highly organized individual to join their team as a Field Services Project Coordinator on a contract basis. In this role, you will be instrumental in coordinating professional services engagements focused on the management of field resources deploying and maintaining IT products at customer locations. Your primary responsibility will be ensuring the success of projects by facilitating communication and collaboration between various stakeholders, including customers, technical resources, help desks, resource management, business development and service resources. You will sit on the reactive services team supporting break fixes of their existing customers. This role is remote, and some holiday work may be required.

Field Services Project Coordinator Responsibilities:

• Coordinate all aspects of professional services engagements involving field resources deploying and maintaining IT products at customer locations
• Serve as the primary point of contact for customers, project management teams, technical resources, help desks and other stakeholders throughout the project lifecycle
• Develop and maintain project schedules, ensuring timely deployment of resources and completion of project milestones
• Collaborate with internal teams to ensure alignment of project objectives with customer requirements and business goals
• Monitor project progress and performance, identifying and addressing any issues or risks that may arise
• Facilitate communication between project stakeholders, providing regular updates on project status, milestones and deliverables
• Support business development efforts by participating in customer meetings, proposal development and project scoping activities
• Maintain accurate records of project activities, including documentation of project plans, schedules and resource allocations
• Adhere to project budgets and financial targets, tracking project expenses and ensuring cost-effective resource utilization
• Provide technical support and guidance to field resources as needed, ensuring compliance with project requirements and best practices

• Bachelor’s degree in business administration, project management, information technology or related field preferred
• Proven experience in project coordination, preferably in a field services or IT environment
• Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to interact effectively with customers, team members and stakeholders at all levels
• Ability to work independently and collaboratively in a fast-paced, dynamic environment
• Proficiency in project management tools and software, such as Microsoft Project, Jira or Asana
• Knowledge of IT products and services, including hardware, software and networking technologies
• Flexibility to work non-traditional hours, including 2nd shift and overnight projects as needed
• Entrepreneurial mindset with a proactive approach to problem-solving and decision-making
• Commitment to delivering high-quality results and exceeding customer expectations

This remote position will go through the end of 2024 with the potential for extension. Compensation for this position is $20-25/hr. If you are interested in this opportunity and qualify per the requirements, please apply today.

Thank you,

Emily Burkhardt
Senior Project Manager
LaSalle Network