IT Director, Telecommunications Responsibilities:
- Perform all supervisory responsibilities associated with the IT department including employee related issues
- Enforce company policies and procedures as a member of management for all employees
- Monitor and manage incoming incident and request via ticket management tool ensuring SLA are met
- Present a professional image as a representative of the company
- Establish and maintain effective professional working relationships with co-workers, and every level of management
- Provide guidance, and cross-departmental collaboration to contact center leaders and others to ensure that call flow design provides world class patients experience while adhering to defined standards
- Determine the goals of IT within broad outlines provided by the executive management and contribute to the continuity of computer services by providing necessary technical
leadership and project coordination - Forecast costs, equipment and personnel needs for projects and programs as required and related to MIS operations
- Stay abreast of the latest developments in MIS technology and remain highly technically
competent at all levels of data processing while striving for enhanced user productivity
through implementation of new software technology where applicable, and the
implementation of policies that more effectively utilize MIS resources - Prepares long and short-range plans for application selection, systems development, and acquisition of the resources needed to support them
- Assures responsiveness of long-range plans to corporate objectives
- Establish and maintain relationships with contractors and equipment suppliers
- Capture, monitor and analyze computer usage data, recommend and implement policies, software and hardware to provide maximum resource utilization in a cost-efficient manner
- Assume the leadership role in developing and maintaining a systems disaster recovery plan
- Performs other duties as may be assigned
IT Director, Telecommunications Requirements:
- Bachelor’s degree in information systems or related field is required.
- 10+ years’ experience with Call Center and Telecommunication is required
- 5+ years of experience with major contact center platforms, including AI is preferred
- 8+ years previous management experience required
- Advanced experience designing and implementing core corporate systems is preferred
- Must have experience with either Five9, Genesys, Nice, Google or similar CCaaS Center Technology is required
- Previous healthcare experience is a preferred
- Proven record of opportunity identification, business case development and implementation in a matrix environment
- Skilled in technical and non-technical requirement development and delivery to cross functional stakeholders and deliver upon the vision
- Delivery of projects and initiatives should be as much about the “what” as the “how” with the ability to demonstrate both
- Lead transformational change and innovation while balancing budgetary considerations
- Excellent customer service skills with the ability to deal tactfully, confidently and ethically with all levels of the organization; both internal and external customers, stakeholders and vendors
- Ensure all regulatory and compliance standards are adhered to for all functions
- Experience with complete lifecycle of complex enterprise projects in addition to
understanding core project management concepts, theories, practices, and methods a plus - Ability to effectively design scalable solutions to meet business needs and system configuration
- Ability to thrive in a very fast-paced environment and be assertive when needed
- Ability and willingness to adapt job responsibilities as required to meet the demands and opportunities of a rapidly growing company
Thank you,
Linda Daniel
Senior Project Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.
