IT Helpdesk Support Level I Responsibilities:
- Acts as a technical point of contact for all employees and assists in analyzing problems and coordinating resolutions for end users and IT team; utilizes ticket tracking system to document, track and monitor issues
- Responsible for the day-to-day support and maintenance of business-critical Power IT systems and applications
- Performs in person support and network setups for Field offices in the Chicagoland area
- Performs remote user support via phone and remote sessions
- Identifies, researches and resolves complex technical problems
- Responsible for asset management for IT equipment and systems
- Supports the department's vendor management
- Maintains billing and invoices as they apply to IT Services
- Able to be a collaborative team member with a knack for taking initiative and contributing above and beyond expectations
IT Helpdesk Support Level I Technician Requirements:
- Bachelor’s degree in business, Computer Science, Information Systems or equivalent combination of education and experience
- 2-4 years of related IT support and helpdesk experience
- Personal vehicle required for travel to field offices in the Chicagoland area as needed
- Committed to the highest quality of customer service and time management; must be able to follow-up and follow-through for all customers and teams. Is approachable, focused, and efficient
- Strong technical skills with the Windows environment, phone systems, printers, laptops, tablets, iPhone, and iPads. Overall strong technical background and project management skills are required
- Demonstrates ability to learn new software, understand technical information, and communicate it to others using clear, concise, and user-friendly language
- Understands networks, firewalls, server dependencies, TCIP, subnets, and databases
- Can easily and quickly learn and support corporate client/web applications
If you are interested in this IT Helpdesk Support Level I opportunity and feel you match the above criteria, please apply today!
Thank you,
Mike McGlauchlin
Senior Project Manager – Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
