The IT Manager will play a crucial role in overseeing and optimizing the technology of the organization, with a focus on SaaS-based solutions and managing the company's Managed Service Provider (MSP). The role will primarily involve ensuring the MSP delivers on service obligations, optimizing costs, and enabling the company’s brands to effectively leverage their systems. Additionally, this role will serve as the Subject Matter Expert (SME) for ServiceTitan, a SaaS-based ERP system used by the home services industry and will guide the integration of new acquisitions into the company’s IT ecosystem.
IT Manager Responsibilities:
- Oversee the company's MSP relationship to ensure service obligations are met, and monitor cost-efficiency by avoiding unnecessary services
- Act as the main point of contact between the company and the MSP, addressing issues and optimizing service delivery
- Become an SME on ServiceTitan, a SaaS-based ERP system used in the home services industry
- Enable business processes by improving the functionality and utilization of ServiceTitan across the brands
- Create a model tenant of ServiceTitan that can be adopted by all brands, ensuring consistency and efficiency
- Support users by addressing and resolving any issues related to ServiceTitan, troubleshooting and providing guidance
- Oversee the onboarding of newly acquired companies, ensuring smooth integration with the MSP and other IT systems
- Assist in the development of an integration playbook, particularly focused on IT aspects for mergers and acquisitions (M&A)
- Help shape the overall IT function and strategy of the organization, ensuring alignment with business objectives
IT Manager Requirements:
- Proven experience managing or administering a SaaS-based ERP system (ServiceTitan experience is not required, but experience with similar tools is a must)
- Strong experience in managing third-party IT service providers (MSPs) and driving performance against service level agreements (SLAs)
- Experience in onboarding new companies into IT infrastructure, particularly in the context of M&A
- Familiarity with IT operations with MSP in a multi-brand environment, ideally in the home services or related industries
- Strong problem-solving skills, with the ability to address user-related issues and optimize business systems
- Ability to work independently while managing multiple priorities in a fast-paced, evolving environment
- Excellent communication and interpersonal skills, with the ability to work cross-functionally and with external partners
Thank you,
Scott Kohut
Technology Services Recruiter
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
