Level 2 Desktop Support Specialist Responsibilities:
- Provide help desk and deskside support to employees in the Dallas office and remotely
- Troubleshoot email issues, password resets, and user account management (Active Directory)
- Support and resolve Office 365 application issues
- Diagnose and troubleshoot networking issues, including Meraki switches and routers
- Handle onboarding and offboarding of employees, ensuring proper account setup and hardware configuration
- Manage daily IT support tickets, ensuring timely resolutions for both remote and on-site users
IT Helpdesk Support Level I Technician Requirements:
- Strong customer service skills with a professional and outgoing personality
- Experience in Tier 2 IT support preferred, but open to candidates eager to learn
- Ability to triage, diagnose, and resolve technical issues efficiently
- Solid network troubleshooting skills, particularly experience with Meraki networking environments
If you are interested in this Level 2 Desktop Support Specialist opportunity and feel you match the above criteria, please apply today!
Thank you,
Mike McGlauchlin
Senior Project Manager – Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
