Level 2 Desktop Technician Responsibilities:
- Provide onsite level 2 technical support
- Troubleshoot software, hardware and mobile device problems
- Document client issues in a ticket management system
- Interact with clients and co-workers to diagnose and resolve problems
- Analyze, resolve, track and accurately document various technical problems
- Support features, functionality and usage of specific business applications for which knowledge will be acquired over time when supporting the client
- Stay current on and adhere to established policies, procedures, documentation and technologies key to long-term success
- Document conversations with vendors, current and potential clients and others in writing
- Provide onsite IMAC (Installs, Moves, Adds, Changes) desktop support by following documented procedures for desktop imaging
Level 2 Desktop Technician Requirements:
- Educational degree/certificate or equivalent experience
- 2+ years of hands-on desktop support experience; strong customer service skills
- Knowledge in Microsoft Office 2016/2019/365 Online (i.e. Word, Excel, PowerPoint, Access)
- Knowledge in Microsoft Outlook 2016/2019/365 Online
- Knowledge in Office365 Exchange Online administration
- Knowledge in Windows 10 & 11 Operating Systems
- Knowledge Cisco VPN AnyConnect configuration
- Knowledge with various desktop imaging solutions such as WDS and others along with awareness of hardware refresh procedures
- Knowledge of Active Directory and user account changes
- Technical aptitude with strong PC and mobile device literacy skills
- Self-starter with a desire to learn and that works well in a team environment
- Strong written and verbal communication skills; attention to detail
If you have the experience listed above, possess a great attitude and are looking for a long-term opportunity with a stable and established employer, this is the role for you! If you are interested in learning more, please apply today!
Thank you,
Mike McGlauchlin
Senior Project Manager – Technology Services
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
