Loan Support Representative Responsibilities:
- Manage inbound and outbound calls efficiently in a high-volume call center environment
- Deliver exceptional customer service to ensure satisfaction and retention
- Utilize and master proprietary Customer Relationship Management (CRM) systems
- Educate and advise customers on credit products and features using effective sales and marketing techniques
- Assist customers in completing loan applications with a thorough understanding of product offerings
- Proactively reach out to potential customers to provide application support and product education
- Address customer inquiries and concerns with professionalism and clarity
- Update or withdraw applications with inaccurate information
- Build positive rapport with customers while efficiently managing call handle time
- Adhere to company policies and compliance requirements, including passing all necessary compliance tests
- Support company initiatives and contribute positively to a cooperative team environment
- Perform additional tasks and projects as assigned by management
Loan Support Representative Requirements:
- High school diploma or equivalent (college education preferred)
- Minimum of 2 years of call center experience
- Strong proficiency in computer systems, software applications, and telephone systems
- Excellent communication and interpersonal skills
- Ability to type at least 35 words per minute while speaking
- Strong attention to detail and ability to multitask effectively
- Proven ability to meet or exceed goals with minimal supervision
- Open to coaching, mentoring and constructive feedback
- Strong conflict resolution skills
- Experience handling customer complaints and resolving issues effectively
- Ability to thrive in a fast-paced, high-pressure environment
- Experience working with CRM software and Five9 telephony system
- Self-motivated and adaptable to change
If you are a customer service professional with a passion for helping others and an eagerness to grow within a supportive team, please apply here!
Thank you,
Blake Vogelhuber
Unit Manager
LaSalle Network
LaSalle Network is an Equal Opportunity Employer m/f/d/v.
LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries.
LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: View a full list of our benefits here.
